Guest Relations Executives are professionals who work to enhance relationships between customers and the hotels they are working for. Today, many hospitals are also paying attention at maintaining healthy guest relationships and therefore, this opens doors of employment for the applicants in the health care industry as well.
Guest relationship professionals are required to have a Bachelor's degree in the said field. Besides, strong managerial skills, an eye for details, effective communication and a pleasing personality are vital prerequisites for the job role. Considering the present market trends, these professionals have a wide range of career scopes. Therefore, pursuing a college degree in a relevant field can land you a lucrative career in the future.
However, since this profession offers a handsome salary, applicants who finally land this position, overcome huge competition among similarly skilled individuals. Therefore, in such a case, a well-written resume can come handy. To aid you with this task, a sample resume designed for this position has been made available. Please feel free to use this as a reference while you are writing your own profile document.
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Objective: With more than 4 years of professional experience in guest management and hospitality, looking forward to land a similar position to utilize skills, education, and experience in the field.
Skills:
Professional Experience:
The New Horizon, Philadelphia
Duration: May 2014 - Present
Designation: Guest Relation Executive
Responsibilities:
However, since this profession offers a handsome salary, applicants who finally land this position, overcome huge competition among similarly skilled individuals. Therefore, in such a case, a well-written resume can come handy. To aid you with this task, a sample resume designed for this position has been made available. Please feel free to use this as a reference while you are writing your own profile document.
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Stacy Anderson
1843, 56th street, Philadelphia
PA 19342 USA
PH: 1 215 838 9394
E: andersonstacy@frontfocus.com
Objective: With more than 4 years of professional experience in guest management and hospitality, looking forward to land a similar position to utilize skills, education, and experience in the field.
Skills:
- Effective interpersonal skills and communication
- Proficient with latest versions of MS office suite
- Appreciated for showcasing excellent team management skills
- Capable of establishing strong client relationships
Professional Experience:
The New Horizon, Philadelphia
Duration: May 2014 - Present
Designation: Guest Relation Executive
Responsibilities:
- Developing strategies to improve guest return ratios for the hotel
- Collaborating with 12 team members, staff from other teams such as – food, amusement and amenities
- Attending VIP guests on a personal level and making all arrangements before their arrival and biding appropriate farewell
- Scheduling daily workloads to junior staff and training them on establishing good customer relationships
Seaside Resort, Philadelphia
Duration: April 2010 - April 2014
Designation: Associate Guest Relation Executive
Responsibilities:
Duration: April 2010 - April 2014
Designation: Associate Guest Relation Executive
Responsibilities:
- Greeted guests on arrival and procured all necessary details such as identity cards, address, purpose of visits, etc,
- Attended customer complaints immediately and made efforts to solve issues and queries from their side.
- Suggested town attractions, tourist spots and planning site visits to guests when required
- Maintained customer feedback reports and analyzed them aptly to bring about necessary changes
Education Background:
Bachelor's degree in Hospitality
Graduated: 2010
Bachelor's degree in Hospitality
Graduated: 2010
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