A Perfect Customer Service Resume Example

As is the case with all kinds of resumes, the one related to customer service too needs to contain experience, academic skills and contact details in a concise and clear manner. Additionally, there are certain aspects that you need to keep in mind while formulating the resume for customer service.

Working in a job as a customer service executive necessitates excellence in interpersonal as well as communication skills. This makes it mandatory that your profile communicates correctly. Clearly stating, you need to first draft you ideas, refine them by referring to resume samples and then construct the final version. When you refer examples, you need to ascertain what style suits you best. For experienced candidates, the chronological method is best as mentioned in the example below. For fresh graduates, the functional structure is best suited.

Name: ABCD

__________________________________________________________________________________

Contact Number: ________

Email ID: _______

Address: ________

Customer Service Professional with 3 years experience in call center environment

Highlights

• Excellent skills in customer service

• Patient, good listener and good organizational skills
• Always willing and enthusiastic to learn
• Flexible
• Strong ethics and professional appearance

Accomplishments

Customer Support Representative : XYZ INC (August 2012 till present)

• Increased the accounts for a telecommunication process from 65% to 78%
• Active participation in campaigns for new service promotions
• Cultivation of better relationships with customers
• Quick turn-around time for inquiries
• Troubleshooting technical issues on call
• Achieved sales target on weekly as well as monthly basis

Customer Support Executive : ABC Corporation (August 2009 till June 2012)

• Answered 60 customer calls per day from troubled customers
• Employed a professional and calm approach for resolving customer concerns
• Ensured deliveries are done on time post checking availability of stock
• Data Management

Educational Qualification

Bachelor's in Economics from PRQ College

Computer Proficiency

• Ability to work in Windows as well as Linux OS environments
• Excellent skills in MS-Word, MS- Excel and MS-Power Point

References

1. Mr. PQRS

Team Lead – XYZ INC

Contact Number - ________

2. Mr. LMNO

Project Delivery Head – ABC Corporation

Contact Number - _________