As is the case
with all kinds of resumes, the one related to customer service too
needs to contain experience, academic skills and contact details in a
concise and clear manner. Additionally, there are certain aspects
that you need to keep in mind while formulating the resume for
customer service.
Working in a
job as a customer service executive necessitates excellence in
interpersonal as well as communication skills. This makes it
mandatory that your profile communicates correctly. Clearly stating,
you need to first draft you ideas, refine them by referring to resume
samples and then construct the final version. When you refer
examples, you need to ascertain what style suits you best. For
experienced candidates, the chronological method is best as mentioned
in the example below. For fresh graduates, the functional structure
is best suited.
Name: ABCD
__________________________________________________________________________________
Contact
Number: ________
Email ID:
_______
Address:
________
Customer
Service Professional with 3 years experience in call center
environment
Highlights
- Excellent skills in customer service
- Patient, good listener and good organizational skills
- Always willing and enthusiastic to learn
- Flexible
- Strong ethics and professional appearance
Accomplishments
Customer
Support Representative : XYZ INC (August 2012 till present)
- Increased the accounts for a telecommunication process from 65% to 78%
- Active participation in campaigns for new service promotions
- Cultivation of better relationships with customers
- Quick turn-around time for inquiries
- Troubleshooting technical issues on call
- Achieved sales target on weekly as well as monthly basis
Customer
Support Executive : ABC Corporation (August 2009 till June 2012)
- Answered 60 customer calls per day from troubled customers
- Employed a professional and calm approach for resolving customer concerns
- Ensured deliveries are done on time post checking availability of stock
- Data Management
Educational
Qualification
Bachelor's in Economics from PRQ College
Computer
Proficiency
- Ability to work in Windows as well as Linux OS environments
- Excellent skills in MS-Word, MS- Excel and MS-Power Point
References
1. Mr. PQRS
Team
Lead – XYZ INC
Contact
Number - ________
2. Mr. LMNO
Project
Delivery Head – ABC Corporation
Contact
Number - _________